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William E. Shotts, Jr.


To creatively solve technical and business problems.


Bachelor of Industrial Design (BID), Syracuse University

Accomplishments, 2000 - Present is a education and advocacy web site that helps new users of the GNU/Linux operating system. It has been viewed by more than two million visitors and has been used as a teaching resource in various secondary and college courses world wide and has been translated into several additional languages. In addition to its home on, it is also mirrored by the Vienna University of Technology, Austria.

Media Cybernetics, Inc., 1998 - 2004

Media Cybernetics is the world's number one provider of scientific image analysis software for the industrial, life science, and forensic markets. The company's flagship product, Image-Pro® Plus has been the recipient of numerous industry awards including:

  • Scientific Computing and Instrumentation Magazine's Readers' Choice Award for Image Analysis/Processing

  • Bioscience Technology Magazine's Readers' Choice Award for Imaging Software

Vice President of Technical Services, 2000-2004
Director of Technical Services, 1998-2000

  • Managed the company's technical support and quality assurance programs, developed staff of support/test engineers and technical writers, wrote and implemented the company's technical support and quality policies.

  • Developed comprehensive set of quality system documents for the company.

  • Devised automated software testing procedures and tools.

  • Implemented an automated document control system to maintain all of the company's quality-related documents.

  • Represented the company during several quality system audits conducted by pharmaceutical company customers.

  • Implemented a new software defect tracking system using a popular open source solution (Bugzilla) to replace a rudimentary home-grown system.

  • Created the company's automated SQA project tracking system, which maintains a detailed history of all software development projects.

  • Developed the company's first web-based technical support system.

  • Successfully conducted the company's first outsourced software project, a one year quality assurance project for a major new product family, using an off-shore contracting firm.

Mnemonic Systems Incorporated, 1994 - 1997

Mnemonic Systems specializes in state-of-the-art technical solutions for law enforcement. The DRUGFIRE® program was initiated by the FBI to automate the collection and correlation of firearms evidence (cartridge cases and bullets).

DRUGFIRE is a client/server application consisting of Sun SPARCstations located in crime labs throughout the country, connected by a national WAN. Client systems are equipped with microscopes and video cameras for capturing images of collected specimens. Data and images are stored in regional servers to allow firearms examiners to share a common database of imagery and to perform automated correlation of search results.

DRUGFIRE National Operations Manager, 1996-1997
DRUGFIRE Operations Coordinator, 1994-1996

  • Managed a diverse staff of UNIX system administrators, network administrators, systems and hardware integration specialists, technical writers, and customer support representatives.

  • Oversaw deployment of more than 100 new DRUGFIRE systems.

  • Provided ongoing support of DRUGFIRE operations.

  • Developed automated methods for installation and configuration of DRUGFIRE software on new systems.

  • Implemented the first practical Quality Assurance program for project.

  • Directed development of project's first disaster recovery plan.

  • Designed DRUGFIRE hardware configurations.

  • Wrote customer support tools to monitor WAN status for tracking technical support issues.

  • Consulted on various WAN issues to both the FBI and numerous state and local agencies.

  • Conceived DRUGFIRE National Training Center as a faster and more cost effective method of providing end-user training.

Media Cybernetics, Inc., 1985-1994

Media Cybernetics is a software developer providing advanced imaging products and technologies to end-users, OEM and ISV customers. Among these products were raster editors, scanner support programs, image manipulation programs, scientific image analysis products, programming tool kits, file format libraries and device drivers.

Product Manager for Programming Products, 1990-1994
Director of Engineering Services, 1990-1994
Manager of Technical Support, 1986-1990
Technical Support Programmer, 1985

  • Managed software technical support, hardware support, quality assurance, documentation, and manufacturing personnel.

  • Created company's quality assurance plan.

  • Wrote company's quality assurance database system.

  • Directed the quality assurance and configuration management of all of company's DOS, Windows, and UNIX products including:

    • HALO Desktop Imager®(Winner of PC Magazine Editor's Choice, Nov. 1992)

    • Xerox Gray F/X®(Winner of PC Magazine Editor's Choice, Sep. 1990)

    • Microsoft PhotoCD Graphic Import Filter (used in a variety of Microsoft Windows 3.1 products)

  • Established company's first technical writing staff.

  • Performed product management for company's line of graphics and imaging programming products:

    • Developed business plans.

    • Directed print advertising efforts.

    • Developed direct marketing campaigns.

    • Oversaw new product development and roll-out.

  • Represented the company in a variety of roles: trade shows, press tours, technical support and training of customers and strategic partners.


  • Letter of Commendation 1996, Mnemonic Systems Incorporated

  • Outstanding Achievement Award 1994, 1995, 1996, Mnemonic Systems Incorporated

  • Excellence In Engineering Award (3 times), Media Cybernetics

  • Third Place Winner in First Annual Computer Graphics Contest sponsored by Microcomputing magazine. Winning entry appeared in the July 1981 issue

  • Named Outstanding Member of the Third Year and Fifth Year Classes by the faculty of the Department Of Design, Syracuse University

Technical Skills


Intel x86 (8088-Pentium 4), Sun SPARCstation 4,5,10,20, SPARCserver 1000E, Ultra 1, 2

Operating Systems

GNU/Linux (Red Hat Enterprise Linux 3-4, Red Hat Linux 4.x-9, Fedora Core 1-7, Ubuntu, Suse, Gentoo, Smoothwall), FreeBSD, Solaris, Coherent, MS Windows 3.x-XP, MS-DOS

UNIX System Administration, XFree86, KDE, GNOME, Open Look, FVWM, shell programming, user account administration, Linux kernel configuration, Linux installation and configuration, RPM, yum, Kickstart, CUPS, Samba, Solaris JumpStart, printer administration, networking, email configuration, news server administration

Computer Programming

sh, ksh, bash, awk, tcl/Tk, VisualBasic, VBA, Auto-Pro, SQL, Perl, Python, PHP, m4, Pascal, Xbase, Z80 assembler, various product installation scripting languages

Computer Software

MS Office, MS Project, MASTERControl, Bugzilla, MySQL,, large number of UNIX utilities and GNU tools, vi, CVS, RCS, Latex, SourceSafe

Networking Protocols

TCP/IP, PPP, SLIP, Frame Relay, UUCP

Networking Hardware

10/100BaseT and 10Base2 cabling, hubs, routers, switches, 802.11b/g access points, FRADs, 56K and T1 CSU/DSUs

Computer Graphics Hardware

Display adapters, printers, scanners, digital cameras, video frame grabbers, plotters, graphics tablets, film recorders

Computer Graphics Languages/Software

HTML/CSS, ImageMagick, Netpbm, GIMP, POV-Ray, xv, HPGL, Rayshade, DKBTrace, PCL, PostScript, various graphics and imaging file formats, HALO, SANE, SCED, various paint, scanning, photo digitizing and retouching products

Other Hardware

Modems, multi-port serial boards, video cameras, QIC tape drives, robotic-arm 8 mm DAT drives, Zip drives

© 2000-2017, William E. Shotts, Jr. Verbatim copying and distribution of this entire article is permitted in any medium, provided this copyright notice is preserved.

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